Knowledge Management and Digital Transformation in Decision-Making in the Navy
Keywords:
Knowledge Management, Historical Traceability, Digital Transformation, ERP Solutions, Decision-MakingAbstract
This study examined the importance of implementing a knowledge management and digital transformation program in the National Navy, focusing on observing historical traceability and optimization for decision-making. The main objective was based on analyzing digital platforms that contribute to knowledge management within the institution. Using a descriptive methodological approach, a combination of document analysis, interviews, and surveys was employed to collect data, which allowed for an evaluation of the current tools and processes. The results indicated that, although digital transformation has begun in the Navy, and the support of platforms improves efficiency and decision-making, significant challenges persist related to system and process integration, as well as resistance to change from the personnel. In conclusion, the research confirmed the crucial importance of advancing digitalization and establishing ERP (Enterprise Resource Planning) solutions that strengthen military decision-making, highlighting the need to continue with initiatives that improve personnel training in this area.
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Copyright (c) 2025 Jason Enrique Pino Navarro, Carlos Alejandro Victoria, Julián Orlando Quintero Ibáñez
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